Frequently Asked Questions
Everything you need to know about your KAYALI experience.
Where does KAYALI ship to?
We offer international shipping to most countries worldwide. Delivery times and shipping costs vary depending on your location and will be calculated at checkout.
What is your return policy for fragrances?
We accept returns on unopened and unused products in their original packaging within 30 days of purchase. Due to hygiene standards, we cannot accept returns on bottles that have been sprayed.
Are KAYALI fragrances vegan and cruelty-free?
Yes, we are proud to be a cruelty-free brand. Our fragrances do not contain animal-derived ingredients and we do not test on animals.
How can I make my perfume last longer?
For maximum longevity, apply your fragrance to pulse points such as your wrists, neck, and behind the ears. We also recommend layering your favorite KAYALI scents to create a unique, long-lasting aroma.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna in select regions.
Can I get samples before purchasing a full-size bottle?
We offer discovery sets and individual 10ml travel sprays so you can experience our scents before committing to a full-size 50ml or 100ml bottle.